Keywords:  Vulnerable Populations, Privacy, Public Policy,

2019

Coordinated Entry System Research and Development for Alameda County’s Continuum of Care

Zoe Kahn, PhD Student, School of Information, UC Berkeley
Mahmoud Hamsho, Researcher, Center for Long-Term Cybersecurity, UC Berkeley
Amy Turner, Graduate Student Researcher, School of Information, UC Berkeley
Yuval Barash, Graduate Student Researcher, School of Information, UC Berkeley
Michelle Chen, Graduate Student Researcher, School of Information, UC Berkeley

Governments are increasingly using technology to allocate scarce social service resources, like housing services. In collaboration with Alameda County's Continuum of Care, this project will use qualitative research methods (i.e. interviews, participatory design, and usability testing) to conduct a needs assessment and system recommendation around "matching" unhoused people to appropriate services. The goal is to identify matching systems that suit the needs of diverse housing service providers across the county without compromising the needs and personal information of vulnerable populations. In addition to efficiency, the researchers will consider how systems handle values such as privacy, security, autonomy, and resiliency.